JOB HIRING AT NCO Quezon City

JOB HIRING AT NCO Quezon City

4th FLoor ELJ Building
Mother Ignacia St. Quezon City
9-4 PM

Put in my name "Ervin Herrera"
for the referral form and lets see what we can do.

CALL CENTER AGENTS (Collections, Customer Service, Sales, Technical Support) - QC
NCR-Quezon City

CALL CENTER AGENTS (Collections, Customer Service, Sales, Technical Support) - QC-090002364
Description


NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

NCO operates a global network of over 125 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

Job Summary


Under the direction of the Team Managers, the primary objective of the Agent position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

Duties and Responsibilities

* Respond to incoming customer inquiries by following techniques provided and approved by training.
* Effectively handle incoming customer call/e-mail inquiries within established periods.
* Basic comprehension of the product and familiar in a Windows-based environment
* Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.

Relationships

* Deals and Coordinates with co-agents, client callers and operations/production/team managers.

Qualifications


* Can type at least 25-35 wpm
* Possess demonstrated geography, spelling, listening and alphabetizing skills
* Professional telephone manner and good oral communication skills
* Ability to problem solve and offer alternative solutions appropriately
* Must be a team player but able to work independently
* Ability to work a variety of rotational shifts/days off, which may include some holidays and weekends
* Must be able to work occasional overtime as needed
* Excellent verbal and written communication skills
* Knowledge of MS Office software and functions
* Typing and data entry skills
* Ability to work in a flexible and challenging environment
* Has access to the internet and browses the net on a regular basis
* Must be energetic, articulate, committed and highly service oriented
* Demonstrated ability to grasp new concepts; understand new systems and quickly master key elements of job within training period
* Demonstrated attention to detail
* Upbeat, positive, enthusiastic personality
* Great people skills, including empathy, courtesy, and respect
* Strong verbal presentation skills, with a pleasant, professional and articulate telephone presentation
* Persuasiveness, confidence/ ability to handle rejection
* Creative problem-solving skills; ability to quickly assess customer issues
* Drive and self-motivation
* High ethics, common sense and good overall judgment

Job
Customer Service Representative
Primary Location
NCR-Quezon City
Schedule
Full-time